Do you offer prescription services?

Yes, we offer competitive prescription services, including PBS and private prescriptions.

We can only dispense prescription medicine on receipt of the original prescription written by an Australian registered medical practitioner. There are no exceptions, so if you will not be able to provide us with a prescription written by an Australian doctor please do not submit an order.

All prescriptions must be mailed in to us before we can dispense your medication, so after submitting your order online you will need to mail the prescription to us. We cannot dispense your prescription until we have received it.

Australia's health system provides that individuals may pay different prices for their prescriptions. This will be dependent on their entitlements. Each prescription listed on our site may display up to 4 different prices. The price you will pay will depend on your entitlements. The different price categories are: Private, PBS, Concession and Safety Net.

1. Private

Prescriptions not subsidised under the Pharmaceutical Benefits Scheme (PBS) will only be available at the Private price. Also, customers without a medicare card or who are not eligible under the Reciprocal Health Care Agreements will be required to pay the Private price. Receipts are always issued to enable you to claim a rebate through your Private Health Fund (if applicable).

2. PBS (Pharmaceutical Benefits Scheme)

These prices are set by the Government and cannot be discounted. They are only available to customers with a current Medicare card or if you qualify under the Reciprocal Health Care Agreement. Prescription Record Form stickers will be supplied which will count towards your Safety Net entitlement. Some items, which are subsidised under the PBS to treat special conditions require an Authority prescription (these items are denoted by *Auth). If you do not qualify for an Authority prescription your doctor may still write a Private script, in which case you will have to pay the Private price.

3. Concession

(Available for Pensioner, Health Care, Veterans' Affairs and Safety Net concession card holders). These card holders will pay $6.00 for most prescriptions.

4. Safety Net

If you are a Concession card holder and your spending on PBS medication has reached a certain level  during a calendar year, you will be eligible for a Safety Net card. When qualified you will not pay for PBS prescriptions for the rest of the year (unless you require an original brand attracting a surcharge).

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