Knowledge Base ← Customer Feedback for PharmacyOnline.com.au Ordering → Can I order over the phone? What forms of payment do you accept? How can I check the status of my order? Adding items or making changes to an order that you have already placed What are cookies? Do I need to enable cookies on my browser to shop at Pharmacy Online? 10 articles → Shipping Methods & Times → How long does it take to receive my order? What are your delivery costs? Why doesn't the tracking number work? Which countries does Pharmacy Online deliver to? Will I have to sign for my delivery? 6 articles → Returns & Refunds → Can I return or exchange my purchase? What is your return policy? Can I return the goods I have ordered? What can I do if I have found defective or damaged products in my order? Store Locations & Opening Hours → What are your store locations? Prescription Ordering → Do you offer prescription services? Can you keep my repeats so I do not need to mail them in next time I order? Refrigerated Items - 'Ref' Government Authority Prescription Required - 'Auth' Where do I send my prescriptions? 9 articles → General Questions → Who is Pharmacy Online? Is Pharmacy Online a legitimate chemist? How can I trust Pharmacy Online with my health? Who is behind Pharmacy Online? What is an online pharmacy or online chemist? 9 articles → All articles → Who is Pharmacy Online? What are your store locations? Can I return or exchange my purchase? How long does it take to receive my order? Do you offer prescription services? 41 articles →